Due to its actual growth and as part of its expansion plan, WEG BENELUX is actively searching for a AFTER SALES ENGINEER.
WEG BENELUX is part of a well-known Brazilian group which is active in the development and production of electrical motors and drives.
Our company was founded in 1992 and is in charge of commercializing WEG products in Benelux
Job scope :
After sales support to customers, including field services, inspections in the workshop, preparation of technical and quality reports. The product scope covers, but is not limited to, Low/High voltage electric motors, geared motors and drives.
Communicate with customer(s), internal team and factories with efficiency.
Answer general technical requests (emails, phone calls, etc.).
Analyze warranty requests and give proper feedback to customers, following the guidelines and warranty policy.
Organize service cases documentation electronically and in hard copies (if needed).
Ability to make use of the available systems to manage after sales, services cases, check specifications, generate documentation and reports.
Perform inspections (electrical, mechanical and visual) for after sales and quality cases and report accordingly.
Perform field visits (technical problem, warranty request, services in general).
Respect the rules and guidelines as established by the company and management.
Graduate Electrical or Electromechanical Engineer
French or Dutch native speaker and fluent in English (spoken en written).
Good communication skills, organized, promptness, problem solving, assiduity and able to follow strict procedures
Experience with electric motors and/or previous experience in after sales is a must.
Knowledge on Quality systems and Quality tools (such as FMEA, PARETO and ISHIKAWA)
What can you expect from us?
You will be part of an ambitious multi-national company with a high local added value
You will be able to build long-term relationships with customers active into the machine-building industry, engineering companies, …
You will have autonomy and freedom for initiatives to explore new markets, but also to deal with existing customers and agreements.
A full-time permanent contract
Your salary will be in line with your skills and experience
Additional extra-legal benefits (meal vouchers, group insurance, health insurance and eco vouchers)